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Discount for Military: Active Duty, Retired, and Dependents With VALID I.D.
Williamsburg, Virginia 23185, United States
Pet Grooming Appointments: What to Expect When Dropping Off Your Pet
How to Be Prepared For Drop Off and Pick Up
Please be sure to arrive on time for your grooming services appointments. This is paramount to the flow and function of The Pin Up Groomer's schedule, helping ensure that every pet receives grooming in a timely and orderly fashion. We only allow a 10-minute window for late arrivals. After that, your appointment will be canceled and possibly rescheduled, and you could incur a charge for last-minute cancellation or rescheduling.
For first time appointments, please bring with you a copy of your pet's current vaccination records printed on your vet's letterhead. Be ready to fill out a few forms to help us know you and your pet better. If you are active duty military, retired military, or a dependent, please have your I.D. ready to verify your status in order to receive your military discount grooming. Additionally, please be prepared to provide an alternative pick-up person and their contact information.
All owners will be contacted when grooming services are complete. We do NOT hold pets all day, so please ensure that you or an authorized person is available to pick up your furry family member upon service completion to help reduce stress and anxiety in your pet. If you need your pet to remain after service completion, please discuss this with your groomer during the setup of your appointment, rather than at drop-off. If you inform your groomer at drop-off that you cannot pick up your pet when it is finished with the groom, you may have to reschedule your appointment, and last-minute rescheduling could incur a charge fee.
Company policies – The Pin Up Groomer does NOT offer dematting services. Mats on pets will be removed in the most humane way possible, which is a shave down.
Before booking new clients, The Pin Up Groomer requires a credit card to be on file. We accept cash or credit card for payment of grooming services.
The Pin Up Groomer will NOT man-handle a pet in order to achieve your aesthetic ideal. If a pet cannot be groomed, the groomer will contact you to discuss training options to work with her to properly acclimate your furry family member to the necessary grooming protocols or other options to achieve a safe grooming experience.
If your pet has special health needs or behavioral concerns, these must be discussed prior to the appointment. We are not responsible for the failure of the pet owner to inform the staff of your pet's needs. In the event of injury or damage to a groomer or facility due to pet behavior, the owner can be liable for damages and injuries inflicted by their pet.
Military discounts on grooming services are only authorized for active duty, retirees, and their dependents with a VALID military I.D. at the time of drop-off or pick-up. The pet must be accompanied by the service member or dependent. In instances of deployment, the service member must be verified with the groomer before leaving, and the individuals with whom the pet will stay during the deployment must also meet the groomer prior to the service member leaving. Military discounts will be honored while the service member is deployed. This does not apply to PCS moves in which the pet is permanently relocated with someone other than the service member.
No-show clients will be charged the minimum estimated cost of service and will be blacklisted from making future appointments. Cancellations made less than 24 hours in advance can incur a 50%-100% minimum cost of service charge. Late cancellations will need to be discussed with the groomer directly. All appointments must be confirmed the day prior to the service. If we do not receive confirmation, we will make one final attempt the day before. If your appointment is not confirmed, we will cancel your appointment and schedule someone else for that time slot. If your groom had to be refunded, you will not be booked for future appointments.
If you or an authorized pick-up person do not pick up your pet within 30 minutes of when services are complete, without prior discussion of pick-up time with CoCo, you will incur a pet sitting charge of $1 per minute after that 30-minute window. If your pet is not picked up within 2 hours, we will have to consider the pet as having been abandoned and turn your furry family member over to animal control or the nearest shelter. Even if the pet has been abandoned, you will still be responsible for the cost of services rendered. We will exhaust all resources to contact you prior to contacting animal control or turning your pet over to a local shelter.
We have scheduled clients so that owners and their pets do not come into contact with one another. This is why it is paramount that drop-off and pick-up occur on time. The next client cannot drop off if another dog is still on the premises. We sanitize and disinfect after every pet is done and have gone home, before the arrival of the next one. Pets will need to be dropped off and picked up curbside. We thank you for your understanding.