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Discount for Military: Active Duty, Retired, and Dependents With VALID I.D.
Williamsburg, Virginia 23185, United States
Dropping Off Your Pet
How to Be Prepared For Drop Off and Pick Up
Please be sure to arrive on time for your appointments. This is paramount to the flow and function of The Pin Up Groomer's schedule to help ensure that every pet is groomed in a timely and orderly fashion. We only allow a 15 minute window, after that, your appointment will be canceled and possibly rescheduled.
For first time appointments, please bring with you a copy of your pet's current vaccination records printed on your Vet's letter head. Be ready to fill out a few forms to help us know you and your pet better. If you are active duty military, retired military, or a dependent, please have your I.D. ready to verify status in order to receive your military discount. Please also be prepared to provide an alternative pick-up person and their contact information.
All owners are contacted when service is complete. We do NOT hold pets all day, so please make sure you or an authorized person is available to pick up your furry family member upon service completion. This helps reduce stress and anxiety in your pet.
Company policies –
The Pin Up Groomer does NOT offer dematting services. Mats on pets will be removed in the most humane way possible, which is a shave down.
The Pin Up Groomer will NOT man-handle a pet in order to achieve your aesthetic ideal. If a pet is unable to be groomed, the groomer will contact you to discuss training options to work with her in order to properly acclimate your furry family member to the proper grooming protocols or other necessary options to achieve a safe grooming experience.
Before booking new clients, The Pin Up Groomer requires proof of up-to-date vaccines from your vet clinic. These must be printed on your vet's letter head. The Pin Up Groomer will not accept hand written or word documents you did yourself.
Military discounts are only authorized to Active Duty, retirees, and their dependents with a VALID military I.D. at time of drop off or pick up. Pet must be accompanied by service member or dependent. In instances of deployment, service member must be verified with groomer before leaving, the people with whom the pet will stay during the deployment must also meet the groomer prior to service member leaving. Military discount will be honored while service member is deployed. This does not apply to PCS moves in which pet is permanently relocated with someone other than the service member.
Prices listed on menu are STARTING AT prices. Prices can vary depending on size, coat length/density/condition, and time it takes to complete the desired cut etc.
No Show clients will be charged the minimum estimated cost of service and will be blacklisted from making future appointments. Cancellations made less than 24 hrs in advance can incur a 50%-100% minimum cost of service charge. Late cancellations will need to be discussed with the groomer directly.
If you or authorized pick-up person do not pick up your pet within 30 minutes of when service is complete, without prior discussion of pick-up time with CoCo, you will incur a pet sitting charge.
Due to covid-19, new restrictions have been put in place. We have scheduled clients so that owners and their pets do not come in contact with one another. This is why it paramount that drop-off and pick up is done on time. The next client cannot drop off if another dog is still on the premises. We sanitize and disinfect after every pet is done and have gone home, before the arrival of the next one. Pets will need to be dropped-off and picked up curbside. We thank you for your understanding during these difficult and unique times.